Job Title:Customer Success Manager
Location:Remote - Canada
Compensation:Competitive Salary + Performance Bonuses + Equity Opportunities
About Us
We’re on a mission to connect food lovers with unbeatable dining deals while helping restaurants increase visibility and traffic. We believe in making delicious meals accessible to everyone, building a vibrant community of food enthusiasts, and creating value for both diners and our partners.Position Overview
We are seeking a dedicated Customer Success Manager to ensure our restaurants and users have the best possible experience on our platform. You’ll play a key role in onboarding, supporting, and retaining both partner restaurants and users, acting as the bridge between them and our internal teams.Key Responsibilities
- Onboard restaurants, helping them maximize the value of the platform
- Provide top-notch support to users, addressing inquiries and resolving issues.
- Develop and maintain strong relationships with restaurants and users to drive retention.
- Gather feedback from restaurants and users and share insights with the product and tech teams.
- Create and implement strategies to improve customer satisfaction and loyalty.
- Manage and track customer support tickets to ensure timely resolution.
- Lead training sessions for restaurants to optimize their platform use.
Requirements
- Proven experience in customer success, account management, or a similar role.
- Exceptional interpersonal and communication skills.
- Strong problem-solving skills and a proactive attitude.
- Ability to work independently in a remote environment.
- Familiarity with customer success tools and CRM software is an advantage. (Twilio, SalesForce, Slack)
- Experience in the food, tech, or SaaS industries is a plus.
What we offer
- Competitive salary and performance bonuses.
- Comprehensive health and dental benefits.
- 28 days of paid time off annually.
- Remote work with flexible hours.
- Work computer and company swag to set you up for success.
How to Apply
If you’re excited to join us in our mission to bring delicious meals and unbeatable savings to our community while boosting restaurant visibility and traffic, we’d love to hear from you!To apply, simply fill out the quick form below. Know someone who’d be perfect for this role? Share it with them and help us find the right fit!